Refund Policy

Last updated: 12 October 2026

This policy applies to van hire bookings with G & L MARSHALL LTD., trading as G&L Marshall. Registered in Scotland, company number SC249496. Registered office: Mill House, Mill Yard, Huntly, Scotland, AB54 6HY.

Cancelling your booking

You are entitled to a full refund of your hire payment if you cancel at least one working day before the booked start of your hire period.

If you cancel with less than one working day’s notice, the full hire charge applies, subject to your statutory rights and the fair-charges provision below.

No-shows

If you do not collect the vehicle and have not cancelled your booking, the full hire charge applies, subject to your statutory rights and the fair-charges provision below.

Returning a vehicle early

If you give at least one working day’s notice before your proposed early return, you are entitled to a refund for the unused chargeable hire days after that return. Please contact us to arrange the revised return date and time.

The revised hire charge is calculated using the same daily rate and calendar-day charging rules as your booking, with a minimum charge of one day. A return by 08:00 does not incur a charge for the return day. If you give less notice, the original hire charge applies, subject to your statutory rights and the fair-charges provision below.

What counts as one working day?

For this policy, working days are Monday to Saturday, excluding Scottish bank holidays. Your notice must reach us no later than the same time on the preceding working day. For example, a hire starting at 09:00 on Tuesday must be cancelled by 09:00 on Monday; a hire starting at 09:00 on Monday must be cancelled by 09:00 on Saturday, provided those days are not bank holidays.

How to cancel or request a refund

Email admin@glmarshall.co.uk or call 01466 792594. Give your name, booking reference and hire dates. For an early return, include your proposed return date and time. We will confirm your cancellation or revised booking and any refund due.

When and how we refund you

We issue refunds due under this policy within one working day of receiving an eligible cancellation, or confirming the refund amount following an early return. Card refunds are returned to the original payment card. Your bank or card issuer may take additional time to show the refund in your account.

The £500 damage deposit paid separately at collection is separate from the hire payment. Any deductions or return of that deposit are dealt with under your hire agreement.

If we cannot provide your booking

If we cancel or cannot provide the booked hire and you do not agree to an alternative, we will refund the hire payment for the hire we cannot provide. This does not limit any other remedy you may have under consumer law.

Your statutory rights and fair charges

Nothing in this policy limits your statutory rights, including any right to a refund where the vehicle or service does not meet legal requirements. Where consumer law requires a cancellation, no-show or early-return charge to be reduced to reflect our actual net loss, including costs saved or replacement hire income, we will make that adjustment and refund any excess.

Vehicle hire booked for specific dates is generally excluded from the standard 14-day cooling-off right for online purchases. The cancellation rights set out above still apply.

Please also read our Terms & Conditions and Privacy Policy.